Service Manager

Position Purpose:
The Service Manager has overall accountability for the banking center daily operations to include supervision on teller staff. They ensure processes and procedures are in place and adhered to in order to prevent operational losses, mitigate risk, and ensure operational integrity. The Service Manager focuses on the alignment of talent to opportunities within the teller team and for development of existing staff, new hires and trainees. The Service Manager partners with the Banking Center Manager to monitor compliance with policies and teller performance, serving as a point of escalation for client servicing concerns. They coordinate and oversee scheduling and workflow of teller staff, functioning as a teller for a portion of their work hours.

Key Accountabilities:
*Adheres to Workplace Policies, Code of Conduct, privacy and information security policies and standards
*Complies with Anti-Money Laundering policies and procedures, including completion of supporting documentation and reporting of suspicious activity
*Acts within authorized limits including signing, delegated authorities, limits, policies and procecures
*Follows processes and controls
*Ensures operations focus on risk mitigation and management
*Ensures proper due diligence is exercised in wire transfers, maintenance of files, and other processes that expose the bank to risk

Job Requirements: (Knowledge/ Experience):
*Minimum 2 years retail banking experience
*Proven effective leadership and communication skills
*Knowledge of personal and business deposit and loan products and processes
*Ability to identify performance gaps and create action plans to close gaps
*Excellent written, verbal and problem solving skills
*High degree of ownership and accountability for results

Required Skills/ Competencies/ Attributes:

Education:
High School Diploma / GED

Required Accreditation(s):

Special Conditions:
N/A

Diversity:
Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best - put clients first.

EOE/M/F/D/V